Good Guys Junk Removal ("we," "us," or "our"), operated by 54 Capital Group, is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights regarding your data.
Information We Collect
When you use our website or booking form, we may collect:
- Name, email address, and phone number
- Pickup address and item descriptions
- Scheduling preferences and special instructions
- SMS consent preferences
We do not collect or store your payment card information. All payments are processed securely by Square, a PCI-compliant payment processor. Square's privacy policy governs how your payment data is handled.
How We Use Your Information
We use the information you provide to:
- Schedule and coordinate your junk removal pickup
- Send booking confirmations and pickup reminders via SMS
- Provide donation receipts for charitable contributions
- Send updates about your pickup's impact on local nonprofits (if you opted in)
- Respond to customer service inquiries
- Improve our services and booking experience
SMS Communications
By providing your phone number and checking the SMS consent box during booking, you agree to receive text messages from Good Guys Junk Removal, including booking confirmations, pickup updates, and donation impact notifications. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP.
We will not share your phone number with third parties for their marketing purposes. Message frequency varies based on your booking activity — typically 2–4 messages per job.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Square — for payment processing
- Twilio — for SMS delivery
- Google — for calendar scheduling and internal records
- Crew members assigned to your pickup, limited to what's needed to complete your job
We may also disclose information if required by law or to protect the rights and safety of our customers and team.
Data Retention
We retain your information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. Booking records are typically retained for up to 3 years for tax and accounting purposes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of SMS communications at any time by replying STOP
Cookies
Our website uses minimal cookies to support basic functionality. We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is required for our current setup.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Email: hello@goodguysjunk.com
- WhatsApp: +1 (619) 203-1448
We will respond to all requests within 5 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.